Terms of Service

These Terms of Service ("Terms") govern access to and use of Catchavo's websites, applications, and related services (collectively, the "Service"). The Service is operated by Steven J Lynch, a sole proprietorship, under the name Catchavo (in these Terms, "Catchavo," "we," "us," or "our"). By registering, subscribing, or using the Service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. If you use the Service on behalf of a company, you represent that you have authority to bind that entity, which becomes the contracting party with us. If you use the Service for your own business in your personal capacity, your agreement is with Steven J Lynch operating as Catchavo.

Catchavo is an AI-powered front desk for service businesses. It helps you handle inbound phone calls, email, and website chat for AI-assisted qualification and booking. The Service may also include booking, appointment reminders, and rescheduling where those features are available. Third-party integrations you explicitly enable (for example calendar providers) may create or update records in your account when configured. Features, limits, and integrations may change. We may add, modify, or discontinue functionality with reasonable notice where practicable.

You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized use. We may suspend accounts that pose security or legal risk.

When you upload or cause us to process information about your leads or customers ("Lead Data"), you represent that you have a lawful basis to do so and that your collection and use comply with applicable privacy, telecommunications, and marketing laws. For many jurisdictions, you act as an independent controller (or co-controller) of Lead Data, and Catchavo processes it on your instructions as part of the Service. You will not submit unlawful, inaccurate, or excessive data.

Catchavo supports AI-assisted handling on phone, email, and website chat.

The Service may use artificial intelligence and automation to draft, rank, or send content. Outputs may be wrong, incomplete, or inappropriate. You are responsible for your business communications, regulatory compliance, and for human review where needed. You will not represent automated systems as human without disclosure where required by law.

You will not: violate law; infringe intellectual property or privacy rights; send spam, phishing, or harassing content; scrape or overload the Service; reverse engineer except as permitted by law; or use the Service to build a competing product. We may investigate and suspend or terminate for violations.

Paid plans, taxes, and billing terms are set at checkout or in an order form. Failure to pay may result in suspension. Unless required by law, fees are non-refundable except as we state on our website or in your order (including any money-back or satisfaction policy in effect when you subscribe).

Plan names, included usage, feature packaging, and add-ons (including messaging-related add-ons) may change over time. Current commercial details are those shown on our pricing pages and checkout flow when you subscribe.

30-day satisfaction policy. For qualifying paid subscriptions, we may offer a 30-day money-back guarantee as described on our marketing pages at the time you subscribe: typically a refund of the subscription fee minus variable usage costs we actually incurred, with you retaining access to your dashboard, conversation history, and booked appointments as stated there. Contact support@catchavo.com to request a refund under that offer. We do not offer free trials unless we say so explicitly in writing for your account.

We retain all rights in the Service, branding, and our materials. You retain rights in your business content and Lead Data. You grant us a limited license to host, process, and display your content solely to provide and improve the Service.

Non-public information we mark as confidential should be handled accordingly. If you provide feedback or suggestions, we may use them without obligation to you.

To the maximum extent permitted by law, you will defend and indemnify Catchavo and its affiliates, officers, and employees against claims, damages, and costs (including reasonable attorneys' fees) arising from your use of the Service, your Lead Data, your communications or marketing practices, or your breach of these Terms.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR DELIVERY OF ANY MESSAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CATCHAVO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IN ANY TWELVE (12) MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, or legal requirement. Provisions that by nature should survive (e.g., indemnity, limits of liability, disputes) will survive.

Unless mandatory local law requires otherwise, these Terms are governed by the laws of the Commonwealth of Massachusetts, USA, excluding conflict of law rules, and exclusive jurisdiction and venue for disputes will be in state or federal courts located in Massachusetts (subject to arbitration below if applicable).

UK, EEA, and other consumers. If you are a consumer habitually resident in the United Kingdom, European Economic Area, or Switzerland, mandatory consumer protection laws of your country may apply to you, and nothing in these Terms limits rights you have under those laws. You may bring proceedings in the courts of your country of residence. If you are a UK or EEA consumer, you may also use the EU online dispute resolution platform (where available).

Arbitration (U.S. business customers). For business users located in the United States, disputes may be resolved by binding arbitration on an individual basis (no class actions) under AAA Commercial Rules, except either party may seek injunctive relief in court for IP or misuse. If you are a consumer in a jurisdiction that prohibits class-action waivers or mandatory arbitration, that portion does not apply to you.

You may not use the Service in embargoed countries or by prohibited parties under U.S. or applicable export and sanctions laws.

We may modify these Terms. We will post the updated version and update the "Last updated" date. For material changes, we will provide additional notice where required by law. Continued use after the effective date may constitute acceptance where permitted.

For questions about these Terms, contact: support@catchavo.com.