Terms of Service

These Terms of Service ("Terms") govern access to and use of Catchavo's websites, applications, and related services (collectively, the "Service"), operated by Catchavo ("we," "us," "our"). By registering, subscribing, or using the Service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. If you use the Service on behalf of a company, you represent that you have authority to bind that entity, which becomes the contracting party.

Catchavo is an AI-powered front desk for service businesses. It helps you handle inbound phone calls, SMS, email, and website chat (and related workflows), including AI-assisted messaging and scheduling. Supported advertising or form integrations (for example Google Local Services Ads or similar platforms you connect) may create records in your account when configured. Features, limits, and integrations may change. We may add, modify, or discontinue functionality with reasonable notice where practicable.

You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized use. We may suspend accounts that pose security or legal risk.

When you upload or cause us to process information about your leads or customers ("Lead Data"), you represent that you have a lawful basis to do so and that your collection and use comply with applicable privacy, telecommunications, and marketing laws. For many jurisdictions, you act as an independent controller (or co-controller) of Lead Data, and Catchavo processes it on your instructions as part of the Service. You will not submit unlawful, inaccurate, or excessive data.

Who sends texts. Text messages may be sent by Catchavo using numbers or messaging channels we operate on behalf of your business to individuals who have provided a mobile number in connection with a service request, quote, lead form, ad platform handoff, or similar interaction with your business.

Types of messages. This may include (a) an initial message identifying your business and inviting the person to continue on your branded chat or web experience; (b) follow-up or reminder messages if a conversation goes cold or the person has not completed scheduling or next steps, where you have enabled such features; and (c) other transactional or service-related texts you configure within the Service, consistent with law.

Consent at collection. You are responsible for ensuring that the opt-in language and disclosures shown when the person provides their number clearly describe that they may receive texts from or on behalf of your business—including reasonable follow-ups about the same inquiry—and identify your business. That scope should match what you enable in Catchavo (e.g., initial handoff plus limited follow-ups). Promotional or marketing texts generally require separate, clear consent under U.S. and many international rules.

Compliance. You will use SMS features only in compliance with the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, carrier and campaign registration rules (e.g., A2P 10DLC in the United States), and comparable rules where your leads are located. You will honor opt-outs immediately where required and maintain records of consent as applicable.

Standard SMS disclosures (for end recipients). Message frequency varies by lead activity and your settings, including possible follow-up messages about the same request. Message and data rates may apply. Reply HELP for help where supported. Reply STOP to opt out of further SMS from that messaging program where supported. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how phone numbers and message data are handled.

The Service may use artificial intelligence and automation to draft, rank, or send content. Outputs may be wrong, incomplete, or inappropriate. You are responsible for your business communications, regulatory compliance, and for human review where needed. You will not represent automated systems as human without disclosure where required by law.

You will not: violate law; infringe intellectual property or privacy rights; send spam, phishing, or harassing content; scrape or overload the Service; reverse engineer except as permitted by law; or use the Service to build a competing product. We may investigate and suspend or terminate for violations.

Paid plans, taxes, and billing terms are set at checkout or in an order form. Failure to pay may result in suspension. Unless required by law, fees are non-refundable except as stated in your plan.

We retain all rights in the Service, branding, and our materials. You retain rights in your business content and Lead Data. You grant us a limited license to host, process, and display your content solely to provide and improve the Service.

Non-public information we mark as confidential should be handled accordingly. If you provide feedback or suggestions, we may use them without obligation to you.

To the maximum extent permitted by law, you will defend and indemnify Catchavo and its affiliates, officers, and employees against claims, damages, and costs (including reasonable attorneys' fees) arising from your use of the Service, your Lead Data, your SMS or marketing practices, or your breach of these Terms.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR DELIVERY OF ANY MESSAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CATCHAVO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IN ANY TWELVE (12) MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the fullest extent permitted.

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, or legal requirement. Provisions that by nature should survive (e.g., indemnity, limits of liability, disputes) will survive.

Unless mandatory local law requires otherwise, these Terms are governed by the laws of the Commonwealth of Massachusetts, USA, excluding conflict of law rules, and exclusive jurisdiction and venue for disputes will be in state or federal courts located in Massachusetts (subject to arbitration below if applicable).

UK, EEA, and other consumers. If you are a consumer habitually resident in the United Kingdom, European Economic Area, or Switzerland, mandatory consumer protection laws of your country may apply to you, and nothing in these Terms limits rights you have under those laws. You may bring proceedings in the courts of your country of residence. If you are a UK or EEA consumer, you may also use the EU online dispute resolution platform (where available).

Arbitration (U.S. business customers). For business users located in the United States, disputes may be resolved by binding arbitration on an individual basis (no class actions) under AAA Commercial Rules, except either party may seek injunctive relief in court for IP or misuse. If you are a consumer in a jurisdiction that prohibits class-action waivers or mandatory arbitration, that portion does not apply to you.

You may not use the Service in embargoed countries or by prohibited parties under U.S. or applicable export and sanctions laws.

We may modify these Terms. We will post the updated version and update the "Last updated" date. For material changes, we will provide additional notice where required by law. Continued use after the effective date may constitute acceptance where permitted.

For questions about these Terms, contact: support@catchavo.com.